- Mr. Khuu Han Giang has +13 years of working experience in Information Technology industry, specializing in Customer Experience, Strategy, Planning & Management, BSC-KPI
- He joining CMC Saigon System Integration (today is CMC Saigon Technology & Solution) since 2006 with many positions: Customer Service Director, Infrastructure Technology Service Director, Maintenance, IT Outsourcing Manager, Deputy of SMB Business,…
- Many years leading after Sales Service in CMC Saigon Technology & Solution with whole over the services
- He also has many experiences leading in Customer Service to meet Customer Centricity strategy such as establishing strategy, planning, action plan and Measurement
- Has many experiences in implementing ISO 9001, ISO 27000, CMMi, ITIL
- He is a key person (internal and external project) in consulting and building Investment Strategy, Business Model, Service Desk function and implementing Core ITIL Processes and tools also
- He also is an internal key trainer in CMC TSSG
- He has get ITIL Expert Certificate, ITIL 4 Managing Professional Certificate