team-image
  • Ha Thi Thanh Hoa has +8 years’ experience in IT Service Management follow ITIL framework, ISO 9001:2015 and ISO 27001:2013
  • Strong in analyze and design service management processes and tools, research and present best practices, and drive for continuous improvements
  • Lead the design and development ITSM follow best practice ITIL to build processes as: BRM, SCM, SLM, Supplier Management, Demand Management, BCM, CPM, RDM, CM, AM, …
  • Lead the audit program of ITIL/ITSM processes and tools for Viettel as Event Management, Incident Management, Problem Management, Change Management, Preventive and Mainternance Management, Risk Management as well as ISO 9001:2015 and ISO 27001:2013.
  • Excellent problem solving skills; Strong thinking process with ability to apply creative solutions
  • Excellent Communication Skills – ability to interact with a variety of teams & management levels in a multi-cultural environment
  • Excellent systematic problem-solving skills, ability to think “outside the box” and understand complex technical problems (ICT domain)
  • He has get ITIL Expert Certificate, ITIL 4 Managing Professional Certificate