- Currently, Phan Chi Trung working for Vinfast (a member of Vingroup, and Vietnam first car and scooter manufacturing) under role ITSM Expert.
- He has more than 14 years’ experience working in various retails and manufacturing IT domains like Service Desk, ITSM, infrastructure, planning, IT automation, MES (Manufacturing Execution System), ERP.
- He has helped to establish and build ITSM system such as IT escalation process, regularly employee verification process, build IT dashboard tool for VinFast IT.
- He has get ITIL 4 Managing Professional Certificate, ITIL 4 Strategic Leader Certificate by PeopleCert.org