- Lam is Quality Manager at Viettel Group, taking care of telecommunications service quality and operations readiness.
- He has 16+ years of experience in Telecommunications, specializing in: Services design, implementation, operation and continual improvement; Operations process design and improvement; Problems and risks management.
- He is an expert in telecommunications service quality. He has strong knowledge and experience in telecommunications service management (voice, SMS, data, OTT), mobile network technologies (GSM, WCDMA, LTE…), risks management and operations process design and improvement. He also has deep knowledge in project management and business analysis.
- He has achieved certificates: ITIL 4 Strategic Leader, PMP, PMI-RMP, PMI-PBA.